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Published Online: 15 June 2012

User Satisfaction with Asynchronous Telemedicine: A Study of Users of Santa Catarina's System of Telemedicine and Telehealth

Publication: Telemedicine and e-Health
Volume 18, Issue Number 5

Abstract

User satisfaction analyses in synchronous telemedicine and teleconsultation environments have been widely performed and generally show satisfied users. In the field of asynchronous telemedicine, however, satisfaction studies were performed only in one single location or with a restricted set of users. With the aim of offering an exemplar evaluation of the impact of the statewide use of a large-scale asynchronous telemedicine network on the satisfaction of the involved users, this study presents the results obtained from a survey of the perceived quality of the service by both patients and healthcare staff. For this purpose, a survey with satisfaction questionnaires was performed with 564 patients from seven upstate municipalities and 56 healthcare professionals from 46 municipalities, using a methodology from the process improvement field. The collected data were quantified and underwent statistical analysis, which showed a clear perception of the improvement in the quality of service by both patients and healthcare professionals. The present findings also showed that both patients and healthcare professionals felt that introducing these new technologies was a positive step, even in upstate areas and when they involved great changes in the usual processes of primary care.

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Information & Authors

Information

Published In

cover image Telemedicine and e-Health
Telemedicine and e-Health
Volume 18Issue Number 5June 2012
Pages: 339 - 346
PubMed: 22703378

History

Published online: 15 June 2012
Published in print: June 2012
Accepted: 10 November 2011
Revision received: 9 November 2011
Received: 22 September 2011

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Authors

Affiliations

Aldo von Wangenheim, Ph.D.
Brazilian Institute for Digital Convergence - INCoD, Florianóplis, Santa Catarina, Brazil.
Department of Computer Sciences and Statistics, Federal University of Santa Catarina - UFSC, Florianóplis, Santa Catarina, Brazil.
Luiz Felipe de Souza Nobre, Ph.D.
Telemedicine and Telehealth Coordination, Santa Catarina State Health Department - SES/SC, Florianóplis, Santa Catarina, Brazil.
Heitor Tognoli, Ph.D.
Telemedicine and Telehealth Coordination, Santa Catarina State Health Department - SES/SC, Florianóplis, Santa Catarina, Brazil.
Silvia Modesto Nassar, Ph.D.
Department of Computer Sciences and Statistics, Federal University of Santa Catarina - UFSC, Florianóplis, Santa Catarina, Brazil.
Kendall Ho, M.D.
eHealth Strategy Office, Faculty of Medicine, University of British Columbia - UBC, Vancouver, British Columbia, Canada.

Notes

Address correspondence to:Aldo von Wangenheim, Ph.D.Brazilian Institute for Digital Convergence - INCoDFlorianóplis, SCBrazil
E-mail: [email protected]

Disclosure Statement

No competing financial interests exist.

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