Table of Contents

PREAMBLE
SCOPE
INTRODUCTION
Internet-Based Telemental Health Models of Care Today
CLINICAL GUIDELINES
A. Professional and Patient Identity and Location
1. Provider and Patient Identity Verification
2. Provider and Patient Location Documentation
3. Contact Information Verification for Professional and Patient
4. Verification of Expectations Regarding Contact Between Sessions
B. Patient Appropriateness for Videoconferencing-Based Telemental Health
1. Appropriateness of Videoconferencing in Settings Where Professional Staff Are Not Immediately Available
C. Informed Consent
D. Physical Environment
E. Communication and Collaboration with the Patient's Treatment Team
F. Emergency Management
1. Education and Training
2. Jurisdictional Mental Health Involuntary Hospitalization Laws
3. Patient Safety When Providing Services in a Setting with Immediately Available Professionals
4. Patient Safety When Providing Services in a Setting Without Immediately Available Professional Staff
5. Patient Support Person and Uncooperative Patients
6. Transportation
7. Local Emergency Personnel
G. Medical Issues
H. Referral Resources
I. Community and Cultural Competency
TECHNICAL GUIDELINES
A. Videoconferencing Applications
B. Device Characteristics
C. Connectivity
D. Privacy
ADMINISTRATIVE GUIDELINES
A. Qualification and Training of Professionals
B. Documentation and Record Keeping
C. Payment and Billing
REFERENCES

Get full access to this article

View all available purchase options and get full access to this article.

References

1.
Core standards for telemedicine operationsWashington, DCAmerican Telemedicine Association2007www.americantelemed.org/practice/standards/ata-standards-guidelines/core-standards-for-telemedicine-operationsJuly222013. 1. Core standards for telemedicine operations. Washington, DC: American Telemedicine Association, 2007. Available at www.americantelemed.org/practice/standards/ata-standards-guidelines/core-standards-for-telemedicine-operations (last accessed July 22, 2013).
2.
Grady BMyers KMNelson ELBelz NBennett LCarnahan LDecker VBHolden DPerry GRosenthal LRowe NSpaulding RTurvey CLWhite RVoyles D. Evidence-based practice for telemental healthTelemed J E Health201117131-148. 2. Grady B, Myers KM, Nelson EL, Belz N, Bennett L, Carnahan L, Decker VB, Holden D, Perry G, Rosenthal L, Rowe N, Spaulding R, Turvey CL, White R, Voyles D. Evidence-based practice for telemental health. Telemed J E Health2011;17:131–148.
3.
Yellowlees PShore JRoberts L. Practice guidelines for videoconferencing-based telemental health—October 2009Telemed J E Health2010161074-1089. 3. Yellowlees P, Shore J, Roberts L. Practice guidelines for videoconferencing-based telemental health—October 2009. Telemed J E Health2010;16:1074–1089.
4.
APA-ASPPB-APAIT Guidelines for the Practice of Telepsychology (adoption pending). Personal communication, Debora Baker, JD, July 22, 2013; Director of Legal and Regulatory PolicyAmerican Psychological Association. 4. APA-ASPPB-APAIT Guidelines for the Practice of Telepsychology (adoption pending): Personal communication, Debora Baker, JD, July 22, 2013; Director of Legal and Regulatory Policy, American Psychological Association.
5.
Australian Psychological Society. Guidelines for providing psychological services and products using the internet and telecommunications technologies2011http://aaswsocialmedia.wikispaces.com/file/view/EG-Internet.pdfJuly222013. 5. Australian Psychological Society. Guidelines for providing psychological services and products using the internet and telecommunications technologies. 2011. Available at http://aaswsocialmedia.wikispaces.com/file/view/EG-Internet.pdf (last accessed July 22, 2013).
6.
Standards for technology and social work practice. National Association of Social Workers and ASWB Standards for Technology and Social Work Practice2005www.socialworkers.org/practice/standards/naswtechnologystandards.pdfJuly222013. 6. Standards for technology and social work practice. National Association of Social Workers and ASWB Standards for Technology and Social Work Practice. 2005. Available at www.socialworkers.org/practice/standards/naswtechnologystandards.pdf (last accessed July 22, 2013).
7.
Ohio Psychological Association. Telepsychology guidelines2010www.ohpsych.org/psychologists/files/2011/06/OPATelepsychologyGuidelines41710.pdfJuly222013. 7. Ohio Psychological Association. Telepsychology guidelines. 2010. Available at www.ohpsych.org/psychologists/files/2011/06/OPATelepsychologyGuidelines41710.pdf (last accessed July 22, 2013).
8.
Hyler SEGangure DP. Legal and ethical challenges in telepsychiatryJ Psychiatr Pract200410272-276. 8. Hyler SE, Gangure DP. Legal and ethical challenges in telepsychiatry. J Psychiatr Pract2004;10:272–276.
9.
Day SXSchneider PL. Psychotherapy using distance technology: A comparison of face-to-face, video, and audio treatmentJ Couns Psychol200249499-503. 9. Day SX, Schneider PL. Psychotherapy using distance technology: A comparison of face-to-face, video, and audio treatment. J Couns Psychol2002;49:499–503.
10.
O'Reilly RBishop JMaddox KHutchinson LFisman MTakhar J. Is telepsychiatry equivalent to face-to-face psychiatry? Results from a randomized controlled equivalence trialPsychiatr Serv200758836-843. 10. O'Reilly R, Bishop J, Maddox K, Hutchinson L, Fisman M, Takhar J. Is telepsychiatry equivalent to face-to-face psychiatry? Results from a randomized controlled equivalence trial. Psychiatr Serv2007;58:836–843.
11.
Ruskin PESilver-Aylaian MKling MAReed SABradham DDHebel JR et al. Treatment outcomes in depression: Comparison of remote treatment through telepsychiatry to in-person treatmentAm J Psychiatry20041611471-1476. 11. Ruskin PE, Silver-Aylaian M, Kling MA, Reed SA, Bradham DD, Hebel JR, et al. Treatment outcomes in depression: Comparison of remote treatment through telepsychiatry to in-person treatment. Am J Psychiatry2004;161:1471–1476.
12.
Sharp IRKobak KAOsman DA. The use of videoconferencing with patients with psychosis: A review of the literatureAnn Gen Psychiatry20111014. 12. Sharp IR, Kobak KA, Osman DA. The use of videoconferencing with patients with psychosis: A review of the literature. Ann Gen Psychiatry2011;10:14.
13.
Dongier MTempier RLalinec-Michaud MMeunier D. Telepsychiatry: Psychiatric consultation through two-way television. A controlled studyCan J Psychiatry19863132-34. 13. Dongier M, Tempier R, Lalinec-Michaud M, Meunier D. Telepsychiatry: Psychiatric consultation through two-way television. A controlled study. Can J Psychiatry1986;31:32–34.
14.
Bouchard SPaquin BPayeur RAllard MRivard VFournier TRenaud PLapierre J. Delivering cognitive-behavior therapy for panic disorder with agoraphobia in videoconferenceTelemed J E Health20041013-25. 14. Bouchard S, Paquin B, Payeur R, Allard M, Rivard V, Fournier T, Renaud P, Lapierre J. Delivering cognitive-behavior therapy for panic disorder with agoraphobia in videoconference. Telemed J E Health2004;10:13–25.
15.
Luxton DDO'Brien KMcCann RAMishkind MC. Home-based telemental healthcare safety planning: What you need to knowTelemed J E Health201218629-633. 15. Luxton DD, O'Brien K, McCann RA, Mishkind MC. Home-based telemental healthcare safety planning: What you need to know. Telemed J E Health2012;18:629–633.
16.
Luxton DDSirotin APMishkind MC. Safety of telemental healthcare delivered to clinically unsupervised settings: A systematic reviewTelemed J E Health201016705-711. 16. Luxton DD, Sirotin AP, Mishkind MC. Safety of telemental healthcare delivered to clinically unsupervised settings: A systematic review. Telemed J E Health2010;16:705–711.
17.
Shore PHome-based telemental health (HBTMH) standard operating procedures manualUnited States Department of Veterans Affairs2011. 17. Shore P. Home-based telemental health (HBTMH) standard operating procedures manual. United States Department of Veterans Affairs, 2011.

Information & Authors

Information

Published In

cover image Telemedicine and e-Health
Telemedicine and e-Health
Volume 19Issue Number 9September 2013
Pages: 722 - 730
PubMed: 23909884

History

Published online: 9 September 2013
Published in print: September 2013
Published ahead of print: 3 August 2013
Accepted: 24 June 2013
Received: 20 June 2013

Permissions

Request permissions for this article.

Topics

Authors

Affiliations

Carolyn Turvey
Department of Psychiatry, University of Iowa, Iowa City, Iowa.
Mirean Coleman
National Association of Social Workers, Washington, D.C.
Oran Dennison
Alaska Native Tribal Health Consortium, Anchorage, Alaska.
Kenneth Drude
Ohio Board of Psychology, Dayton, Ohio.
Mark Goldenson
Breakthrough, Palo Alto, California.
Phil Hirsch
HealthLinkNow, Sacramento, California.
Robert Jueneman
Spyrus, Inc., Santa Fe, New Mexico.
Greg M. Kramer
National Center for Telehealth and Technology/T2, Joint Base Lewis-McChord, Tacoma, Washington.
David D. Luxton
National Center for Telehealth and Technology/T2, Joint Base Lewis-McChord, Tacoma, Washington.
Marlene M. Maheu
TeleMental Health Institute, Inc., San Diego, California.
Tania S. Malik
COPE Today, Raleigh, North Carolina.
Matt C. Mishkind
National Center for Telehealth and Technology/T2, Joint Base Lewis-McChord, Tacoma, Washington.
Terry Rabinowitz
Departments of Psychiatry and Family Medicine, University of Vermont College of Medicine, Burlington, Vermont.
Division of Consultation Psychiatry and Psychosomatic Medicine, Fletcher Allen Health Care, Burlington, Vermont.
Lisa J. Roberts
Clinical Innovations, Sales and Business Development, Viterion TeleHealthcare, Bellevue, Washington.
Thomas Sheeran
Rhode Island Hospital, The Warren Alpert Medical School of Brown University and Institute of Geriatric Psychiatry, Providence, Rhode Island.
Weill Cornell Medical College, White Plains, New York.
Jay H. Shore
Department of Psychiatry, School of Medicine, Community and Behavioral Health, Colorado School of Public Health Centers for American Indian and Alaska Native Health, University of Colorado Anschutz Medical Campus, Denver, Colorado.
Peter Shore
Oregon Health & Science University, Portland, Oregon.
Frank van Heeswyk
Ontario Telehealth Network, Toronto, Canada.
Brian Wregglesworth
Alaska Native Tribal Health Consortium, Anchorage, Alaska.
Peter Yellowlees
University of California Davis, Health Informatics Graduate Program, University of California Davis, Sacramento, California.
Murray L. Zucker
Optum, San Francisco, California.
Elizabeth A. Krupinski
Department of Medical Imaging, University of Arizona, Tucson, Arizona.
Jordana Bernard
American Telemedicine Association, Washington, D.C.

Notes

Address correspondence to:Carolyn Turvey, PhDDepartment of PsychiatryThe Roy J. and Lucille A. Carver College of MedicineUniversity of Iowa500 Newton Road, 2-204 MEBIowa City, IA 52242-1000E-mail: [email protected]

Metrics & Citations

Metrics

Citations

Export citation

Select the format you want to export the citations of this publication.

View Options

Get Access

Access content

To read the fulltext, please use one of the options below to sign in or purchase access.

Society Access

If you are a member of a society that has access to this content please log in via your society website and then return to this publication.

Restore your content access

Enter your email address to restore your content access:

Note: This functionality works only for purchases done as a guest. If you already have an account, log in to access the content to which you are entitled.

View options

PDF/EPUB

View PDF/ePub

Full Text

View Full Text

Media

Figures

Other

Tables

Share

Share

Copy the content Link

Share on social media

Back to Top